The 3 Best Live Chat Apps for Sales in 2021

Apr 5, 2022
Blog

Introduction

Welcome to National SEO's comprehensive guide on the top three live chat apps for sales in 2021. In this article, we will explore the best live chat solutions that can revolutionize your business's customer service and enhance your sales funnel. With the ever-increasing demand for personalized communication and instant support, integrating a live chat system into your website has become crucial for staying competitive in today's digital landscape.

1. LiveChat

LiveChat is a leading live chat software that empowers businesses to engage with their website visitors in real-time. With its user-friendly interface, seamless integration options, and robust features, LiveChat enables sales teams to provide exceptional customer support and convert leads into paying customers.

Key features of LiveChat include:

  • Real-time chat: Engage with visitors instantly and address their queries promptly.
  • Canned responses: Save time by using pre-defined responses for frequently asked questions.
  • Visitor tracking: Gain valuable insights into visitor behavior and preferences.
  • Integrations: Connect LiveChat with your CRM, email marketing tools, and other platforms for seamless workflow management.
  • Proactive engagement: Initiate chat invitations based on specific visitor actions.

2. Zendesk Chat

Zendesk Chat is a powerful chat software that allows businesses to provide personalized customer support and quick assistance. With its intuitive interface and advanced features, Zendesk Chat helps streamline sales processes and build stronger customer relationships.

Key features of Zendesk Chat include:

  • Chatbots: Automate responses and provide instant assistance even when your team is unavailable.
  • Chat analytics: Monitor chat performance, agent productivity, and customer satisfaction.
  • File sharing: Share documents, images, and other resources with customers to enhance the support experience.
  • Mobile support: Stay connected with your customers on the go using the mobile app.
  • Multi-channel support: Manage chat requests from various channels, including your website, social media, and messaging apps, all in one place.

3. Intercom

Intercom is a comprehensive customer messaging platform that encompasses live chat, targeted emails, and customer engagement automation. With its powerful features, Intercom empowers sales teams to handle customer queries effectively, nurture leads, and drive conversions.

Key features of Intercom include:

  • Automated messaging: Trigger personalized messages based on user behavior and create automated workflows.
  • Customizable chatbots: Build interactive chatbots that assist customers and capture lead information.
  • Team collaboration: Route chats to the right team members and collaborate seamlessly with internal notes and mentions.
  • Message delivery optimization: Deliver messages at the right time to maximize customer engagement.
  • Performance tracking: Monitor conversation metrics, customer satisfaction scores, and more to optimize your sales strategies.

Conclusion

In conclusion, these three live chat apps - LiveChat, Zendesk Chat, and Intercom - stand out as the best options for enhancing your sales capabilities and improving customer satisfaction. Each solution offers a unique set of features designed to help businesses effectively engage with website visitors, convert leads, and boost sales. Consider the specific needs and requirements of your business, and choose the live chat app that aligns best with your goals.

At National SEO, we highly recommend implementing one of these live chat apps to optimize your website and provide exceptional customer support. By integrating live chat, you can unlock new opportunities, improve conversion rates, and ultimately grow your business in 2021 and beyond.

More posts